Our subscription plan requires a 12-month minimum commitment and then continues on a month-to-month basis. You may cancel anytime after the initial 12 months, but the website will not remain active after cancellation (otherwise everyone would just do that and we'd be out of business).
Yes, payments continue on a month-to-month basis after the initial 12-month term. Our monthly payment model is designed to cut upfront cost and provide long-term value, including ongoing maintenance, support, security updates, and lifetime edits to keep your website running smoothly and up to date.
For most clients, their website will essentially be paying for itself as the value it generates outweighs the monthly cost, making it a small investment that supports continued business growth. We strive to provide a level of commitment and support that clients continue to find valuable long after launch.
If you cancel before the initial 12-month term ends, you owe the remaining balance of the standard website cost ($3,500), minus any payments you have already made. We value long-term partnerships with our clients and aim to work with businesses that share the same philosophy.
You just have to sign a new 12 month contract.
Yes, you always own your domain. We never take hostages!
Every invoice includes a 7-day grace period. If an invoice is not paid within 7 days, a $25 late fee will be added to the invoice.
We understand that unexpected situations can happen and are often willing to work with clients when communication is maintained. However, if invoices remain unpaid and there is no response to our messages, we may need to take steps to protect the time and work invested into the project.
If you're on a subscription plan, and multiple monthly invoices become significantly overdue, we reserve the right to cancel the contract, and the client will be responsible for the remaining balance of the website’s full standard cost.
We send email invoices via Square that has a link to a secure page for adding payment info. Monthly payments are paid with a credit card or debt card, and we accept all major cards. WE DO NOT ACCEPT CHECKS OR MONEY ORDERS.
After you sign a contract, we begin with the design phase to ensure you are fully satisfied before moving forward. If we’re unable to create a design you’re 100% happy with and you decide not to continue, we will refund any initial payment made to get started. If you do decide to continue, once development of the website begins, refunds are no longer guaranteed and are handled at our discretion.
We generally finish a website from start to finish within 3-4 weeks. And it depends a lot on how soon clients respond to our content and image requests.
No, otherwise everyone would do that, and we would go out of business! But you do keep your domain and other assets such as your own images and the logo we designed for you.
Yes. Even if we bought the domain for you, when you cancel your subscription with us, we transfer the domain to you. We don’t take hostages.
Simply send an email to info@crystalcanvaswebdesign.com and your request will be added to our support ticket system, where tasks are handled in the order they are received.
